Legal

Refund Policy

We stand behind ContractG. If you are not satisfied after subscribing, we offer a refund within 14 days of your first payment — subject to review and approval.

Last updated: 31 May 2026

Our Commitment

ContractG offers a 14-day free trial on all new Pro accounts — no credit card required. This gives you a full two weeks to explore every feature before committing to a paid subscription.

If you decide to subscribe and later find that ContractG is not the right fit, you may apply for a refund within 14 days of your first payment. Refunds are not automatic; each application is reviewed individually and approved at our discretion.

Eligibility

To be eligible for a refund, all of the following must apply:

Your refund request is submitted within 14 calendar days of the date your first payment was processed.
Your account is on an active Pro subscription (monthly or annual).
You have not previously received a refund from ContractG.
Your account is not suspected of abuse, fraud, or policy violation.

Refunds are not available for partial billing periods, seats added mid-cycle, or renewals after the initial 14-day window has passed.

How to Apply

To request a refund, follow these steps:

1

Contact our support team

Send an email to support@contractg.ai with the subject line "Refund Request".

2

Include the following in your message

Your account email address, the date of your first payment, a brief description of the reason you are requesting a refund, and any feedback that would help us improve.

3

Wait for review

Our team will review your application within 3 business days. We may follow up with questions before making a decision.

4

Receive our decision

You will receive a written response approving or declining your request. If approved, the refund is processed to your original payment method within 5–10 business days depending on your card issuer.

What Happens After a Refund

If your refund is approved:

Your subscription is cancelled immediately upon approval.
Access to paid features is revoked at the time of cancellation.
Your data remains accessible for 30 days, giving you time to export any contracts or metadata.
After 30 days, your data is permanently deleted from our servers in accordance with our Privacy Policy.

Discretion and Limits

ContractG reserves the right to decline a refund request at our sole discretion. Common reasons for declining include but are not limited to: the request being outside the 14-day window, evidence of significant platform usage indicating the product was used extensively, or a pattern of refund requests across accounts.

This policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction.

Annual Plans

For annual subscriptions, the 14-day refund window applies from the date of your first annual payment. After this window has passed, annual subscriptions are non-refundable for the remainder of the billing year. You may cancel at any time and your access will continue until the end of the annual period already paid for.

Have a question about your refund?

Our team typically responds within one business day.